Effective date: April 26, 2026
Drupefruit™ LLC ("Drupefruit," "we," "us," or "our") operates payment-enabled software products. This policy describes how subscriptions, customer payments, refunds, cancellations, and payment disputes are handled across Drupefruit-operated products.
Because Drupefruit operates multiple products with different pricing models and customer relationships, specific refund terms vary by product. Each product publishes its own refund and cancellation terms at the point of sign-up. This policy describes the platform-wide framework that all Drupefruit products operate under.
Drupefruit-operated products involve two distinct payment relationships, each with its own refund treatment:
Where you (the end user or business operator) pay Drupefruit directly — for a software subscription, platform access, or services — refunds and cancellations are governed by this policy and any product-specific terms presented at sign-up.
Where a third party (a merchant operating on a Drupefruit-built product) collects payment from their customer using our integrated payment processing, the merchant is the seller of record for that transaction. The merchant is responsible for delivering the goods or services purchased and for providing refunds to their own customers under the terms the merchant publishes. Drupefruit operates the platform that enables the transaction; we are not a party to the underlying sale.
You may cancel a Drupefruit subscription at any time through your account settings or by contacting support@drupefruit.com. Cancellation takes effect at the end of the current billing period. You will continue to have access to the subscription through the end of the period you have already paid for; you will not be charged for subsequent periods.
Drupefruit subscriptions are billed annually unless otherwise stated. We do not offer mid-term refunds for partially used subscription periods. The free portions of our products (where applicable) and any product-specific trial periods serve as the trial mechanism in lieu of a money-back guarantee. Specific exceptions are detailed at sign-up for each product.
If you are charged in error — duplicate charge, charge after cancellation, or other clear billing mistake — we will issue a full refund within five (5) business days of confirming the error. Contact billing@drupefruit.com with your account information and details of the error.
If a Drupefruit product is unavailable for an extended period due to a fault on our side, you may be entitled to a prorated credit toward future billing or, at our discretion, a partial refund. Service outages caused by third-party providers, network issues outside our control, or scheduled maintenance announced in advance do not qualify.
Where a merchant uses a Drupefruit-built product to accept payments from their own customers (for example, a small business accepting bookings, sales, invoices, or service payments through software we build), the customer's purchase relationship is with the merchant, not with Drupefruit.
Customers seeking a refund for a purchase made through a Drupefruit-operated platform should contact the merchant directly. The merchant's refund policy, contact information, and business name are disclosed at the time of purchase and on the receipt.
Drupefruit provides the technical infrastructure that enables the transaction but does not have authority to issue refunds on behalf of the merchant. Where a merchant has issued a refund, Drupefruit will reverse any associated platform fee in accordance with our standard fee structure.
If a customer is unable to resolve a refund request directly with the merchant, the customer may file a chargeback through their card issuer. Drupefruit cooperates fully with the merchant's chargeback response and the card network's dispute process. We do not adjudicate disputes between merchants and their customers.
Drupefruit monitors platform-wide dispute and chargeback rates as a condition of operating our payments infrastructure. Merchants whose dispute or chargeback rates exceed industry safety thresholds may have their connected payment account suspended pending review. This protects customers, fellow merchants, and the integrity of the platform.
Drupefruit collects platform fees from merchants who accept payments through our products. Platform fee rates are disclosed at sign-up and in each product's terms of service.
When a merchant refunds a customer transaction, Drupefruit reverses the corresponding platform fee. The merchant receives back the full original platform fee for that transaction.
When a merchant loses a chargeback dispute, Drupefruit may charge a chargeback handling fee in addition to the loss of the platform fee. The chargeback handling fee is disclosed in each product's merchant terms.
Email billing@drupefruit.com with:
We aim to respond within two (2) business days and to resolve eligible requests within five (5) business days.
Contact the merchant directly using the contact information shown on your receipt or in the merchant's listing on the Drupefruit-operated platform. If the merchant is unresponsive, you may contact support@drupefruit.com for assistance routing your request, though Drupefruit cannot issue the refund on the merchant's behalf.
We may update this policy from time to time. Material changes will be communicated via email to active subscribers and posted on this page with an updated effective date. Continued use of Drupefruit-operated products after the effective date of an updated policy constitutes acceptance of the changes.
Drupefruit LLC
2108 N St, Ste N
Sacramento, CA 95816
United States
Billing: billing@drupefruit.com
Support: support@drupefruit.com